Search for Facility Management’s KPIs to manage the hospitals infrastructure in Colombia

M. Madroñal, B.J. Galeano, N.J. Escobar

Resumen


Nowadays, hospital physical asset management is gaining importance due to the size of its buildings, social relevance, operational and maintenance costs. The purpose of this document is to identify the Key Performance Indicators (KPIs) and categorize them into specific aspects of measurement of infrastructure performance. The lack of an adequate classification of performance indicators prevents the widespread use of performance measures for Facility Management (FM) in the health sector.
This article shows a brief review of the state of art of FM KPIs based on a bibliographic search, taking into account international authors and reviewing their approaches and categorizations. The authors of this paper present a summary of the categorization and approach of hospital infrastructure management based on the documents examined, which may offer a more practical use for FM professionals in the healthcare sector. Facility Managers have to tackle too much data, which hinders to carry out a deeper analysis of the key performance indicators in future researches, attempting to generate indicators that match with the organization objectives and that lead to a more intelligent and efficient health infrastructure management.


Palabras clave


Asset Management, Facility Management, Infrastructure, Hospitales, KPI.

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DOI: https://doi.org/10.24050/19099762.n20.2017.1068

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